Use of Website

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following privacy policy which governs Tozer LLP relationship with you in relation to this website.

The term “Tozer LLP” or “us” or “we” refers to the owner of the website whose registered office is 20/22 Bradford Road, Cleckheaton, West Yorkshire, BD19 3JP. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Tozer LLP prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Your Personal Details

As part of our arrangement with you, Tozer LLP (“we”, or “us”, or “our”) has certain obligations under privacy laws, including the Data Protection Act (the “Act”) to notify individuals how it will process any personal information it collects about them. Our associated group companies (“Group Companies”) may also be provided with personal information about you. This Notice will inform you of what personal information we collect, how that information is used, where it is transferred, and how you may view and amend such information. You may be assured that we will treat all personal information as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the information.

What type of personal information will be processed?

We collect and process various personal data about you for the purposes of providing advice, administration and management services which are explained in more detail below. “Processing” is defined in the Act but could include obtaining, recording or holding information or data. “Personal data” is information which can identify you as a living individual, including where used in conjunction with other information. Common examples of personal data which may be collected and used by us in our day to day business activities include:

  • name;
  • date of birth;
  • gender;
  • ethnicity;
  • marital status;
  • address;
  • telephone number and other contact details (including email addresses);
  • job title;
  • bank account and other financial details.

Depending upon the types of products and services you require, the information collected and processed may also contain “sensitive personal data” for the purposes of the Act, which includes information held by us as to:

  • your physical or mental health or condition;
  • the commission or alleged commission of any offence by you;
  • any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings;
  • sexual life;
  • in limited circumstances, your membership of a Trade Union;
  • your political opinions, religious or similar beliefs.

Any information which we receive fairly and lawfully relating to one of the above categories constitutes sensitive personal data. Examples of likely items which may contain sensitive personal data (although this is not an exhaustive list) are life insurance questionnaires, medical reports and SSP self-certification forms.

Please note that as with personal data, you have freedom of choice when it comes to your decision as to whether you provide us sensitive personal data. In addition to your right to request that we stop processing your personal data and sensitive personal data at any time, you have an opportunity at the end of this Notice to choose not to provide sensitive personal data to us at all. You should however note that if you exercise this right or subsequently request that we stop processing all or part of your personal data and/or sensitive personal data, this could impact upon our ability to provide you with certain types of product and services and may ultimately result in us being unable to provide them to you at all.

How will my personal data be collected and used?

We collect personal data from you to the extent necessary to provide advice, administrative and management services and (subject to the provisions below), related marketing activities.

We may process your personal data and sensitive personal data for the following reasons:

  • The administration, management and provision of advice in relation to financial services products;
  • Our legitimate business processes and activities including internal audit, accounting, business planning and proposed and actual transactions (including joint ventures and disposals of business); and
  • Compliance with legal (including dealing with claims), regulatory and other good governance obligations.

This list is not exhaustive and may be updated from time to time as business needs and legal requirements dictate. Some of the personal data that we maintain will be kept in paper files, while other personal data will be included in computerised files and electronic databases.

How is this data collected and processed within the Website?

Among the types of Personal Data that this Website collects are: Usage Data and Contact Details such as: first name, last name, company name, address, email address and city.

Within this Website we use a number of processes to gather data;

  • Gravity Forms – https://www.gravityforms.com

    • Gravity Forms is used to compose the online forms which are found in ‘Contact Us’ and ‘Subscribe to Newsletter’ pages within the Website.

    Your data is not processed until the mandatory fields of the form are completed and the form submitted.

    Your data is emailed directly to the Data Controller and processed via their email protocols.

    Your data is then completely deleted from the Websites Database within 24 hours.

    In circumstances where the purpose of the form is for ‘Subscription to a Newsletter’, the data gathered is forwarded to Mailchimp https://mailchimp.com

  • Mailchimp – https://mailchimp.com

    • Mailchimp is a cloud based software used to organise and control subscription lists. This enables the Data Controller to email all the subscribers to a newsletter.

    The Data Controller abides by a Double Opt-in procedure regarding your data. i.e Once the Users Data from the Website form is sent to Mailchimp, a secondary email is sent to the User from Mailchimp which requests further confirmation before the Data can be added to the Mailchimp Subscription List.

    It is only the Data Controller which has access to the Mailchimp account associated to the Website.

    Updating or deleting the Users Data. This can be done either by clicking the links at the foot of the Newsletter emails or by contacting the Data Controller.

  • Google Analytics – https://analytics.google.com/analytics/web

    • Google Analytics is used to understand how the website is being used where upon changes can be made to improve the User experience.

    Data is gathered about how the User progresses via their IP address.

    The Data Controller ensures that the IP Anonymization is Enabled and the specific location of the User is not identifiable.

    The Data collected by Google Analytics will only be used by the Data Controller for the benefit of the Website and not shared with any 3rd parties.

    The Data is stored with Google Analytics for 26 months which enables the Data Controller to analyse over annual trends.

How we protect your data on the Website

This Website is protected with an SSL Certification.

The Website is hosted on a secure VPS managed by TSOHost https://my.tsohost.com with independant c-panel access.

The Website is built on a WordPress platform. The software used to build and function the website is updated frequently to ensure high standards of security.

Full information of the VPS can be accessed here https://www.tsohost.com/vps

Who might my personal data be shared with?

Your personal data will be made available for the purposes mentioned above and only to responsible management, human resources, accounting, audit, compliance, information technology and other corporate staff, including within the Group Companies. It may also be made available to third parties providing relevant services to us, such as Paradigm Partners LLP, who provide us with certain support services, including regulatory support.
Certain personal data will also be reported to government authorities where required by law and for tax or other purposes. Personal data may also be released to external parties as required by legislation, or by legal process, as well as to companies you authorise us to release your personal data to.

We will not not sell your personal data to any third party.

Direct marketing

We wish to provide you with information about new products, services, promotions, and other information in which we think you may be interested. We may send you such information by postal mail, fax and telephone; unless you have registered with the appropriate Preference Service (we would be grateful if you could let us know if this is the case). If you purchase a product from us we may retain your address for future mailings. If you do not want your information used for direct marketing purposes at any time, please contact our customer services department by e-mail at enquiries@tozer-insurance.co.uk or by telephone on 01274 861101 to let us know and we will not send you any direct marketing.

E-mail marketing

We would also like to provide you with the above information by e-mail. However, we appreciate that e-mail “spam” has become a problem in recent years. If you are a customer or you have previously asked us for information on our products:

  • We may contact you regarding your purchase or other matters regarding transactions between us, or your customer relationship with us, or send you information on our products by e-mail, unless you have asked us not to do so; and
  • We may also use your e-mail address to send you information about our products and services that we think may be of interest to you by way of informational e-mails, unless you have asked us not to do so.

A consent tick box is provided at the end of this form for you to indicate your preference to receive e-mail marketing. If you decide at any time that you no longer wish to receive marketing e-mails from us, please email us at enquiries@tozer-insurance.co.uk

Your right to review and amend personal data

You have the right to review your personal data and sensitive personal data held by us and have any inaccurate information about you corrected. If you wish to do so, or to notify a change in your details, please contact The Data Protection Officer on 01274 861101 or in writing at 20/22 Bradford Road, Cleckheaton, BD19 3JP. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

How to request that we cease processing your personal data

If at any time you wish us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 01274 861101 or in writing at 20/22 Bradford Road, Cleckheaton, BD19 3JP.